SHIPPING
UPDATE: We're actively following the latest developments about the COVID-19 outbreak. We are continuing to fulfill orders, although fulfillment time will take longer than expected due to a reduced capacity at our print facilities in both USA and Europe. More countries are limiting passenger flights and closed their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders. We appreciate your patience and support!
SHIPPING
Once the photo has been printed and dispatched from the print store (usually within 72 hours of order), you'll receive an email with tracking information. Prints are shipped in kraft tube boxes with plastic end caps.
Express shipments to Europe require a contact phone number, so make sure to add it during the checkout!
*Any custom and duty fees are the responsibility of the customer will not be covered by Printselect (Tim Wehrle)*
PROCESSING TIME
Each product is individually printed and assembled when you order it, so please allow 2-5 business days manufacture time for your prints.
ESTIMATED SHIPPING TIMES
North America: 5-7 business days. Europe: 5-10 business days. Australia, New Zealand and Oceania: 7-15 business days. Asia Pacific: 10-20 business days. Latin America and the Caribbean: 10-20 business days. We will do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
RETURNS
We want you to be stoked with your purchase, so if you’re not, let us know. Please contact us if you have any problems with your order. Please contact us within: 3 days of delivery.
If the product is damaged in the mail, please send us photo verification of the damaged goods to info@printselect.co
If you need any more help: Please, send us a message on our 2nd account @PASSAGEPASSPORTPRESETS.
If you message us on our main account, the dm will probably get lost. Lots of love, Lara & Uros
