FAQs
WHAT IS A PRINT SHOP?
We offer an exclusive print collection of some of our personal favourite images. We handle product manufacturing, packaging and shipping. We only sell prints that are of high quality.
WHAT PRINTS DO YOU OFFER?
We offer prints in either luster or matte paper. Additionally canvases and phone cases are also available. Please let us know if you’d like to see a specific product in our Print Shop by emailing us at hello@passagepassport.com.
DO YOU SHIP INTERNATIONALLY?
Yes, we have partners all around the world who allow us to have a global reach and most likely ship worldwide in under 10 days. Please visit Shipping for more information.
ARE PRINTS AVAILABLE IN MY COUNTRY?
Most likely, yes! The only countries we can’t ship to currently are Cuba, Iran, Crimea, Syria, and North Korea because of legal restrictions or shipping carrier limitations.
WHAT CURRENCY & METRIC SYSTEM IS BEING USED?
All prices are listed in EUR and all sizes are in cm/inches.
Here's a chart with cm:
8x10 / 20.32x24.40 cm
12x16 / 30.48x40.64 cm
16x20 / 40.64x50.80 cm
18x24 / 45.72x60.96 cm
24x36 / 60.96x91.44 cm
21×30 cm, 30×40 cm, 50×70 cm, 61×91 cm, 70×100 cm
HOW LONG DOES IT TAKE TO RECEIVE PRINT(S)?
Each order will be sent immediately to the printing facility. Printing time depends on what type of print was ordered, it can take 1-7 business days to create. Once completed, the print will be securely packaged and shipped in accordance to your shipping preference. On average, it will take 7-12 business days from when the order is placed for the prints to be delivered to you! Please visit Shipping for more information.
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If you can’t find the email in your inbox, please check your spam folder. You still can’t find it? No worries, you probably just misspelled your email address. Just send us a dm on @passagepassportprints or an email to hello@passagepassport.com and we will take care of the situation.
I SUBMITTED AN INCORRECT ADDRESS, WHAT NOW?
If you input the incorrect shipping address, please reach out to us as soon as you can info@printselect.co! If the print has not yet been put into production, we’ll be able to edit the shipping information. However, if the print is already being produced at the print house or already been made, it becomes difficult for us to track the product down and make adjustments. We will try our best to update it in these cases, but no guarantees!
If a print is returned to sender because of an incorrect address, send us the updated address as well as the shipping fee again and we’ll resend your order!
DO I HAVE TO PAY TAXES?
That depends on which country you live in. We are legally required to charge three different types of taxes: Sales tax on some orders going to the US VAT (value-added tax) on some orders going to the EU GST (goods and services tax) to all orders going to Australia*Any custom and duty fees are the responsibility of the customer will not be covered by Printselect (Tim Wehrle)*
REFUND & CANCELLATION POLICY
All sales in Print Shop are final.
We have no inventory. Every print is custom made on a per order basis. Once checkout is complete, the money from the order is used to purchase the cost of the print. If you want to make adjustment to your order or cancel it, we sometimes have a window on the same day depending on how quickly the print house is processing orders, so reach out as soon as possible! Otherwise the prints will already be in production.
If the product is damaged in the mail, please send us photo verification of the damaged goods to hello@passagepassport.com, then we’ll work it out.
COVID-19
UPDATE: We're actively following the latest developments about the COVID-19 outbreak. We are continuing to fulfil orders, although fulfilment time will take longer than expected due to a reduced capacity at our print facilities in both USA and Europe. More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders. We appreciate your patience and support!
THE ABOVE DIDN'T ANSWER MY QUESTIONS
We're here to help! If you have any further questions please use our contact form to contact our customer support. You’ll get a reply within 48 hours – we are always happy to help.
FAQS
We're here to help! If you have any questions about installing, tweaking etc you can contact us via DM on our preset page @passagepassportpresets or email presets@passagepassport.com and we'll get back to you ASAP!
What causes deforestation varies depending on the country. Generally, deforestation occurs because communities need wood for construction, fuel to cook, fuel to keep warm, and land to plant crops and feed their families. While deforesting the land might solve short term problems there are devastating long term consequences globally when forests are cut down and not restored.
WHAT CAUSES DEFORESTATION?
If you destroy the environment, you destroy the economy. When trees are destroyed it makes the soil worthless. As a result, people can no longer grow food to feed their families and the soil won’t absorb water into aquifers. As people lift their environment they also lift themselves out of extreme poverty. This gives them the chance to see their soil restored again, see water restored, aquifers refilled, and the streams, rivers, and springs begin to flow again. And that is the link between reforestation and extreme poverty- food, water and economy.
HOW DOES REFORESTATION HELP WITH POVERTY RELIEF?
Eden Reforestation Projects plants only native species trees, which vary from nation to nation. We never plant or introduce any invasive species at any of our project sites. While true reforestation remains our focus, we also plant a percentage of agroforestry species for sustainable community use. This prevents the community from going into newly restored forests and provides greater community benefit and involvement in the project.
WHAT KIND OF TREES DO YOU PLANT?
Eden Reforestation Projects makes every effort to ensure the forests we plant become permanent and sustainable. Towards this end we have implemented the following steps:
-We work carefully with all levels of government and community authorities to secure written agreements designating the restoration sites as protected in perpetuity.
-We hire local villagers to plant the trees. In this way, we alleviate extreme poverty within the impacted community. The villagers now have an economic incentive to ensure the wellbeing of the restoration project. They also have a sense of “ownership” over the trees and restored forest and they protect it with great care.
-A minimum of 10% of the trees to be planted are agroforestry species (fruit, fodder and construction species designed to provide food security and benefit legitimate human needs). Over time these trees become a source of sustainable income.
-We do all possible to supply the local villagers with alternative fuel sources (fuel efficient dry wood stoves and solar parabolic stoves), which reduces and or eliminates their dependence on charcoal.
-We employ local villagers to guard and to help protect the newly reforested sites.
HOW DO YOU PREVENT DEFORESTATION OF THE NEW FORESTS YOU ARE DEVELOPING?
In Madagascar the initial survival rate at our mangrove restoration projects exceeds 80%. However, between years three and five the young mangrove trees begin to produce their own propagules (baby mangrove trees) resulting in a proliferation of natural regeneration. Multiple studies demonstrate the initial survival rate combined with natural regeneration results in a luxuriant impact ranging between 150 and 500 percent.
WHAT IS THE SURVIVAL RATE OF YOUR TREES?
This depends entirely on the species that is planted, where it's planted, and if the tree is in a good mood or not!
HOW LONG DOES IT TAKE FOR MY TREES TO GROW?
You can contact our planting partner and verify with them that our contributions, both financial and in person, have been made.
